We strive for great customer support for our customers. The quickest way to contact us is through this contact form or via Chat. Be sure to include your order number and the reason for your inquiry.

Response Time

We're located in Los Angeles, CA and usually respond within 1 business day.

Hours

(9-7p) PST (GMT-8)

Order Status

If you need to quickly check the status of an order, just use the chat app (bottom lower-right) and enter your order number and e-mail address.

If you ordered Electronic Delivered Software, you'll receive a separate email containing a link and a license/serial number.

Installation instructions can be found here:

The following Brands are not automatically fulfilled. These are manually fulfilled by hand so they might take a little longer to deliver, usually within the hour.

AIR, Akai, AudioSourceRE, BBE, Beatrig, BFD, EarMaster, Ina-GRM, IrcamLAB, Krotos Audio, Mathew Lane, MIA Labs, Nomad Factory, Pulsar Audio, TrainYourEars, Volko Audio, Voxengo

If you still haven't received it, check your SPAM folder. It happens all the time.